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Terms and Conditions

  1. When the booking confirmation is sent, the booking is considered accepted unless there is a written notice immediately concerning errors in the booking.
  2. In case of flight cancellation, the guest’s stay reimbursement is under the responsibility of the airline that canceled the flight. Due to the extreme weather conditions in Svalbard, we highly recommend purchasing travel insurance.
  3. Official check-in time is 14:00, and check-out time is 11:00. Early check-in or late check-out is subject to availability and will incur an additional fee of 315 NOK
  4. Any additional charges, including but not limited to those for indoor smoking or property damage, will be billed to the guest’s account.
  5. We have only two single rooms with shared bathrooms designated for guests with dogs. If you plan to bring a dog, please contact the hotel directly to confirm availability and fees. Without prior confirmation, check-in with a dog cannot be guaranteed.
  6. We understand that plans can change or delays can happen unexpectedly. If you cannot arrive on your reservation date, please let us know as soon as possible so we can hold your reservation. If we do not hear from you and you do not arrive on the check-in date, your reservation will be canceled and recorded as a no-show.

 

Cancellation Policy (does not apply to non-refundable bookings)

0 – 4 guests cancellation 0-7 days before arrival will incur a 100% charge.

5 – 9 guests cancellation 0-30 days (one month) before arrival will incur a 100% charge.

10 – 15 guests cancellation 0-90 days (three months) before arrival will incur a 100% charge.

16 + guests cancellation 90 – 180 days (three to six months) before arrival will incur a 40% charge
Cancellation 0 – 90 days (three months) before arrival will incur a 100% charge

For stays longer than 15 days, different terms and conditions may apply. Please contact us directly for more details.

If you have any questions regarding the cancellation policy, please request clarification at the moment of booking. Later remarks will not be accepted.

All bookings made on our website are entirely subject to our cancellation policy.