Terms and Conditions
1. When the booking confirmation is sent, the booking is considered accepted unless there is a written notice immediately concerning errors in the booking.
2. We will only accept cancellations via email. Phone cancellations will not be accepted.
3. In case of flight cancellation, the guest’s stay reimbursement is under the responsibility of the airline that canceled the flight.
4. Due to the extreme weather conditions in Svalbard, we highly recommend purchasing travel insurance.
0 – 4 guests cancellation 0-7 days prior to arrival will incur a 100% charge.
5 – 9 guests cancellation 0-30 days (one month) prior to arrival will incur a 100% charge.
10 – 15 guests cancellation 0-90 days (three months) prior to arrival will incur a 100% charge.
16 + guests cancellation 90 – 180 days (three to six months) prior to arrival will incur a 40% charge
Cancellation 0 – 90 days (three months) prior to arrival will incur a 100% charge
If you have any questions regarding the cancelation policy, please request clarification at the moment of booking. Later remarks will not be accepted.
All bookings made on our web page are paid at the moment of booking and are entirely subject to our cancellation policy.